Frequently Asked Questions
Everything you need to know before your visit, from treatments and bookings to what to expect at Ivory Thai Massage.
Relax With Confidence
We want your experience to be simple, comfortable and completely stress-free. Here are answers to some of the questions our clients ask most often.
Booking
Appointments, walk-ins and arrival information.
Treatments
Massage options and choosing the right treatment.
Your Visit
What to expect before, during and after your massage.
Appointments & Booking
Planning your visit? Here are the answers to our most common booking questions.
Do I need to book an appointment?
Advance booking is recommended to secure your preferred time, although walk-ins are welcome subject to availability.
How can I book a massage?
You can book online using our booking system, or contact us directly by phone or WhatsApp on 07737 110522.
Can I walk in without an appointment?
Yes. Walk-ins are welcome, but availability can vary throughout the day. Booking ahead is the best way to guarantee your preferred treatment time.
How early should I arrive?
We recommend arriving around 5–10 minutes before your appointment so you have enough time to settle in and prepare for your treatment.
Can I change or cancel my appointment?
If you need to change your appointment, please contact us as soon as possible by phone or WhatsApp so we can help you rearrange your visit.
Massage & Treatments
Not sure which massage is right for you? These answers can help.
What massage treatments do you offer?
We offer Traditional Thai Massage, Thai Oil Massage, Aromatherapy Massage, Deep Tissue Massage, Sports Massage and Swedish Massage.
Which massage is best for relaxation?
Swedish, Thai Oil and Aromatherapy Massage are popular choices for clients looking for a relaxing and restorative experience.
Which massage is best for muscle tension?
Deep Tissue and Traditional Thai Massage can be suitable for clients looking for focused work on areas of muscle tension and stiffness.
What is Traditional Thai Massage?
Traditional Thai Massage is a therapeutic style that combines assisted stretching, pressure techniques and rhythmic movement to encourage flexibility and relaxation.
Can I ask my therapist to focus on a particular area?
Yes. Let your therapist know which areas you would like them to focus on and communicate throughout your treatment about pressure and comfort.
What To Expect
A few useful things to know before you arrive at Ivory Thai Massage.
Where are you located?
We are located inside Elite Nail at 171 Earls Court Road, Earls Court, SW9 9RF, directly opposite Earls Court Tube Station.
What are your opening hours?
We are open Monday to Sunday from 10:00 to 20:00.
What should I wear for a massage?
Wear comfortable clothing that allows you to relax easily. Your therapist will explain anything you need to know before your treatment begins.
Can I choose the pressure during my massage?
Absolutely. Your comfort is important to us. Please let your therapist know if you would prefer lighter or firmer pressure at any point during your treatment.
How can I contact Ivory Thai Massage?
You can call or WhatsApp us on 07737 110522, or email ivorythai.info@gmail.com.
What payment methods do you accept?
We accept Visa, Mastercard and cash.
Ready to Relax?
Book your treatment in advance for the best choice of appointment times, or contact us if you have any questions before your visit.
Make Your Appointment
Choose your preferred treatment and appointment time through our online booking system.
Book OnlineHave Another Question?
If you can't find the answer you're looking for, our team is happy to help. Get in touch with us before your appointment.
Your Time To Unwind
Take a moment for yourself and experience professional Thai massage in the heart of Earls Court.